https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/1097/i-have-a-log-in-trouble-in-the-mobile-application-bxbstxI have a log-in trouble in the mobile application(BXBSTX), I already got the temporary password from your internet service center(Call) and I updated my new PW in your mobile application but I still see the error the message is message&quot; We&#39;re having troubleen-USTelligent Community 12Sat, 22 Feb 2025 09:58:43 GMThttps://connect.bcbstx.com/thread/2520?ContentTypeID=1Sat, 22 Feb 2025 09:58:43 GMT6e104328-2028-43b6-bb31-8401437dc51f:27e16731-a149-4eff-a529-b7f233c19eb9dajeme<p>If you&#39;ve already reset your password and are still getting that error, it might be worth clearing the app&rsquo;s cache or even reinstalling it. Sometimes, login issues persist due to outdated session data. Also, double-check that your new password is saved correctly&mdash;autofill can sometimes mess things up. If nothing works, their support team might need to manually refresh your account details.&nbsp;<span data-sheets-root="1">On a side note, if you like personalising your phone, you can customise notification tones for different apps, texts, or emails&mdash;check out <a href="https://garageringtones.com/ringtones/1312">helldivers 2 ringtone</a> for something unique! Hope you get the login sorted soon.</span></p><div style="clear:both;"></div>https://connect.bcbstx.com/thread/2252?ContentTypeID=1Fri, 19 Jan 2024 20:09:30 GMT6e104328-2028-43b6-bb31-8401437dc51f:34c992fe-f468-4bc2-823e-1e494caeb75dBCBSTX Connect TeamHello, We have responded to your private message. ~KW<div style="clear:both;"></div>