Can not log in.

RE: Can not log in.

BCBSTX Connect Team — Mon, 01 Jun 2026 18:19:54 GMT

Jane, We are currently having a conversation in a private message with you.

You cannot log in to create an account without your Id number. Please continue our conversation in the private message so I can assist you. ~ KW

jie.zhang@bp.com — Mon, 01 Jun 2026 17:59:12 GMT

please be more specific, I am totally lost here! I have been turned around and around, just let me know how to log in without ID number!

Jane

BCBSTX Connect Team — Mon, 01 Jun 2026 17:55:18 GMT

Please see our response to your private message. ~ KW

jie.zhang@bp.com — Mon, 01 Jun 2026 17:48:46 GMT

I didn't get my ID card, I didn't have my "welcome letter". My company suddenly switch to BlueCross, and I am stuck now!

BCBSTX Connect Team — Mon, 01 Jun 2026 17:40:09 GMT

We've been speaking with you in the private messages you have sent. You can also contact customer service at the number on your Id card. ~ KW

jie.zhang@bp.com — Mon, 01 Jun 2026 17:02:21 GMT

please let me know how to send private message. or if there is a phone number to call.

BCBSTX Connect Team — Mon, 01 Jun 2026 15:38:48 GMT

Hello, We can help you with this if you'd like to send us a private message. ~ KW