https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/170/how-do-i-file-a-complaintI have been on the phone with member services and the pre-authorization department for a total of 12 hours over the past week. There were so many things wrong with the service I recieved I hardly know where to start. I am no longer looking for a solutionen-USTelligent Community 12Tue, 01 Dec 2015 13:28:33 GMThttps://connect.bcbstx.com/thread/194?ContentTypeID=1Tue, 01 Dec 2015 13:28:33 GMT6e104328-2028-43b6-bb31-8401437dc51f:8f954bf5-91d3-4e05-b237-28093574cc92BCBSTX Connect Team<p>Thank you, we will be in touch. I have noted your information so we do recommend deleting your post with your ID and phone number to keep your information secure. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbstx.com/thread/193?ContentTypeID=1Tue, 01 Dec 2015 08:35:27 GMT6e104328-2028-43b6-bb31-8401437dc51f:75c51274-a4ee-4cdb-8419-b75fb6a37cf3Elric132[deleted]<div style="clear:both;"></div>https://connect.bcbstx.com/thread/192?ContentTypeID=1Tue, 01 Dec 2015 08:24:43 GMT6e104328-2028-43b6-bb31-8401437dc51f:a3b66233-0ed9-47fa-8b1a-d62f4e29c917BCBSTX Connect TeamGood Morning! I can certainly understand your frustration if you are spending 12 hours on the phone trying to get answers. If you could provider your Identification Number and Phone Number, I can have our team reach out to you. We can look into what was taking so long for answers and provide feedback where appropriate. - Renee<div style="clear:both;"></div>