How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/187/how-can-i-speak-to-someone-at-bcbstx-i-have-made-several-attempts-to-speak-to-someone-and-keep-getting-disconnectedI recently called BCBSTX customer service and was on hold for 54 minutes. When I finally got through the call was dropped. I would prefer a live chat with someone to help me, but your website is not very user friendly and I can not seem to find a placeen-USTelligent Community 12Tue, 27 Jan 2026 21:02:25 GMTRE: How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.https://connect.bcbstx.com/thread/3291?ContentTypeID=1Tue, 27 Jan 2026 21:02:25 GMT6e104328-2028-43b6-bb31-8401437dc51f:5c33d2a8-4496-419e-8252-8278d3444b1bBCBSTX Connect Team<p>Hello, If you could send us a private message, we can assist you with this. ~ HC</p><div style="clear:both;"></div>RE: How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.https://connect.bcbstx.com/thread/3290?ContentTypeID=1Tue, 27 Jan 2026 20:54:52 GMT6e104328-2028-43b6-bb31-8401437dc51f:ab258a87-8587-4dfc-bfed-cce419672903Nzima Etta<p>Hello, I am a provider, rendered services to a patient and I am being asked to make a refund, I need someone to address this, thanks</p><div style="clear:both;"></div>RE: How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.https://connect.bcbstx.com/thread/220?ContentTypeID=1Thu, 07 Jan 2016 08:48:06 GMT6e104328-2028-43b6-bb31-8401437dc51f:c3e83f78-816a-4459-85cb-4f3a392229fbBCBSTX Connect TeamGood Morning! We are having some long hold times recently and are working to get to them as quickly as possible. At this very moment, we do not have a live chat option. If you do log on to Blue Access for Members at www.bcbstx.com, you can send us a secure message. Otherwise, you can send us a message here on Connect with your plan ID and questions. We will do our best to get you answers. - Renee<div style="clear:both;"></div>