unable to log in to blue access

RE: unable to log in to blue access

BCBSTX Connect Team — Mon, 26 Jul 2021 13:25:40 GMT

Hi Shonna, I'm sorry to hear this. You can contact customer service at the number on your ID card or send us a private message here and we can have someone look into what's going on. ~ Kayla

RE: unable to log in to blue access

Shonna Macklin — Mon, 26 Jul 2021 03:04:57 GMT

I'm trying to use the app for the first time. Won't even let me register my account. This is ridiculous

RE: unable to log in to blue access

zas107 — Thu, 31 May 2018 09:08:09 GMT

Their website has been doing this for years. Not sure why a multi-billion dollar company doesn't have better web development.

RE: unable to log in to blue access

BCBSTX Connect Team — Mon, 12 Mar 2018 08:53:56 GMT

Hello, We do not accept payments via credit card, so if your Visa card is a credit card this is why it isn't being accepted. If you are unable to pay via the phone line you will need to call customer service at the number on your ID card to make your payment and so they can see what's going on with your online account. ~ Kayla

RE: unable to log in to blue access

rpmccormick — Sun, 11 Mar 2018 14:56:09 GMT

My too. I am late on my payment, but can't make one. Website always says "This portlet is temporarily disabled." Phone payment system won't accept my VISA and hangs up. Calling customer service is a 40min wait and then I get hung up on. I just want to give you my VISA and pay you money. Why does BxBS make that so hard!?!?!

RE: unable to log in to blue access

BCBSTX Connect Team — Mon, 12 Feb 2018 09:57:51 GMT

Hello, You can contact customer service at 888-697-0683 and they can take a look at what's going on for you and help you make that payment. ~ Kayla

RE: unable to log in to blue access

geeforce55 — Sat, 10 Feb 2018 00:20:52 GMT

I'm having the same problem. Then I tried calling to pay my bill by phone and got hug up on.

RE: unable to log in to blue access

BCBSTX Connect Team — Mon, 16 Jan 2017 16:45:07 GMT

Hello, You can contact our customer service department at (888) 697-0683 and they can take a look at what's going on with your account and your information. ~ Kayla