i am locked out of my account

RE: i am locked out of my account

BCBSTX Connect Team — Mon, 26 Aug 2019 21:12:16 GMT

There is a button on the side of the page you can click to message us. ~ Kayla

RE: i am locked out of my account

Farah — Mon, 26 Aug 2019 19:14:52 GMT

How?

RE: i am locked out of my account

BCBSTX Connect Team — Mon, 26 Aug 2019 19:07:39 GMT

Hi Farah, If you'd like to send us a private message we're happy to see if we can help. ~ Kayla

RE: i am locked out of my account

Farah — Mon, 26 Aug 2019 16:53:36 GMT

I am locked out again. Called unlocked...security question says my answer didnt match....but I know where I was born. Need help Asap.

RE: i am locked out of my account

BCBSTX Connect Team — Thu, 17 Jan 2019 17:53:13 GMT

Hello, Our customer service department is not able to receive questions via email. You can reach them by calling the number on your ID card. ~ Kayla

RE: i am locked out of my account

RAGUERO76 — Thu, 17 Jan 2019 17:41:46 GMT

How does a person contact customer support via email?

RE: i am locked out of my account

BCBSTX Connect Team — Wed, 02 Jan 2019 14:52:32 GMT

Hello, You can contact customer service at the number on your ID card and they can take a look at what's going on with your account. ~ Kayla

RE: i am locked out of my account

Stephaniecrain — Tue, 01 Jan 2019 16:03:59 GMT

I forgot my password and when I put in my username and email it tells the portal is unavailable.

RE: i am locked out of my account

BCBSTX Connect Team — Fri, 27 Jul 2018 08:47:54 GMT

We have sent you a private message. ~ Kayla

RE: i am locked out of my account

Gregory Marks — Thu, 26 Jul 2018 17:09:36 GMT

I am unsure how to send a private message to you.

RE: i am locked out of my account

BCBSTX Connect Team — Wed, 25 Jul 2018 08:34:46 GMT

Hi Gregory, If you'd like to send us a private message we can take a look at what's going on with your account. ~ Kayla

RE: i am locked out of my account

Gregory Marks — Tue, 24 Jul 2018 18:00:34 GMT

I am locked out of my account and ALL of the phone numbers I have called are any good.

RE: i am locked out of my account

Gregory Marks — Tue, 24 Jul 2018 17:59:08 GMT

I am locked out of my account and ALL of the phone numbers I have called are any good.

RE: i am locked out of my account

BCBSTX Connect Team — Mon, 18 Jun 2018 08:55:23 GMT

Hello, If you'd like to send us a private message we can take a look at what's going on. ~ Kayla

RE: i am locked out of my account

xtcnafive0 — Sat, 16 Jun 2018 18:28:51 GMT

I answered my security question correctly but it still says the answer is wrong.
Therefore cannot get past that point to reset my password.

RE: i am locked out of my account

BCBSTX Connect Team — Tue, 02 Jan 2018 11:23:02 GMT

Hello, You can contact customer service at the number on your ID card and they can assist you with this. ~ Kayla

RE: i am locked out of my account

Granny 13 — Sun, 31 Dec 2017 04:33:04 GMT

My account is locked

RE: i am locked out of my account

BCBSTX Connect Team — Fri, 14 Jul 2017 09:05:01 GMT

Hello, If you are locked out of your Blue Access for Members account you can contact our customer service department at the number on your ID card and they can help you with this. ~ Kayla