https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/412/asap-assistance-with-issueI am a provider that has been attempting to get a human voice for pre auth for 5 days now. I cannot get in touch with someone. It is important that someone contact me ASAP. It is very frustrating that this is so difficult. I am out of state, thereforeen-USTelligent Community 12Tue, 05 Nov 2019 14:36:49 GMThttps://connect.bcbstx.com/thread/937?ContentTypeID=1Tue, 05 Nov 2019 14:36:49 GMT6e104328-2028-43b6-bb31-8401437dc51f:6b50b131-611b-4995-ba05-8436d8f41e0eBCBSTX Connect Team<p>Hi Robert, We have received your private message and will be responding to you there. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbstx.com/thread/935?ContentTypeID=1Mon, 04 Nov 2019 22:30:40 GMT6e104328-2028-43b6-bb31-8401437dc51f:a76d8410-b634-468d-b07d-3b35bd03ae2erobertchance<p>How often does BCBS replace hearing aides?</p><div style="clear:both;"></div>https://connect.bcbstx.com/thread/750?ContentTypeID=1Mon, 06 Aug 2018 14:24:08 GMT6e104328-2028-43b6-bb31-8401437dc51f:1c04db73-64ff-4822-b2e8-b281b33a1e20BCBSTX Connect TeamWe&#39;ve received your message and will be responding to you there. ~ Kayla<div style="clear:both;"></div>https://connect.bcbstx.com/thread/749?ContentTypeID=1Mon, 06 Aug 2018 13:45:34 GMT6e104328-2028-43b6-bb31-8401437dc51f:97e456b6-afbd-44ef-9cd2-4de7a3637d9esallieannHow do you send a private message? I can find no way to contact you directly.<div style="clear:both;"></div>https://connect.bcbstx.com/thread/748?ContentTypeID=1Mon, 06 Aug 2018 13:34:42 GMT6e104328-2028-43b6-bb31-8401437dc51f:da7eb451-c252-42f7-84ad-1d237f7b02fdBCBSTX Connect TeamHello, If you&#39;d like to send us a private message I can have someone in our provider services department contact you directly. ~ Kayla<div style="clear:both;"></div>