(TX) BAM failure to accept login

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Thu, 04 Dec 2025 16:36:39 GMT

Hello, We have responded to your private message. ~ KW

RE: (TX) BAM failure to accept login

AiramS410 — Thu, 04 Dec 2025 01:22:02 GMT

More than 7 years later and it seems like this issue hasn't been resolved, I can't believe a "known issue" took +7 years and it is still an issue, I am trying today 12/03/2025 to log in and I can't, what do I need to do?

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Thu, 07 Apr 2022 13:39:13 GMT

Hello, If you'd like to send us a private message we can have someone look into this for you. ~ Kayla

RE: (TX) BAM failure to accept login

Nervac2009 — Thu, 07 Apr 2022 11:57:47 GMT

I’m having the same issue on the app

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Wed, 09 Jun 2021 13:18:44 GMT

Hi Gerardo, We have responded to your private message. ~ Kayla

RE: (TX) BAM failure to accept login

Gerardo Gonzalez — Wed, 09 Jun 2021 01:30:56 GMT

How do I contact Blue Cross about this? I have been having the same exact problem for the past 2 months and been unable to get it resolved. I've changed my password and requested my username mulitple times and it still is giving me that message that it doesn't recognize it or it is not in the records.

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Mon, 09 Nov 2020 20:08:36 GMT

Hello, If you'd like to send us a private message we can take a look at what's going on with your account. ~ Kayla

RE: (TX) BAM failure to accept login

tschulz21 — Mon, 09 Nov 2020 18:22:35 GMT

I'm having this issue today. Made a login a month ago, and planned to sign up today during open enrollment. Know my login ID, have changed the password multiple times through the forgot password, but then when I actually try to login I just get a "Member Not Found" message.

RE: (TX) BAM failure to accept login

Matt T — Fri, 04 Jan 2019 20:04:04 GMT

It is functioning for me now. Started Jan 3rd. Slow... but working; probably a lot of "first of the year" transactions.
Thanks Connect Team.

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Fri, 04 Jan 2019 17:14:31 GMT

Hello, We have received your private message and have responded to you there. ~ Kayla

RE: (TX) BAM failure to accept login

ashnwitten — Fri, 04 Jan 2019 15:06:25 GMT

I also am having the error message of "information does not match their records". I am a new member as of 2019 and this is extremely frustrating and not a great start. I also have done troubleshooting with internet support to no avail. and this is affecting everyone within my company.

RE: (TX) BAM failure to accept login

Matt T — Mon, 31 Dec 2018 19:57:25 GMT

Last call to Help Desk was less than 2 hours ago today and I was told the issue is a known one. I would hope that someone is looking "into this further" NOW since the Help Desk call today did not resolve the issue and I was told the matter was being escalated, but I will PM.

RE: (TX) BAM failure to accept login

BCBSTX Connect Team — Mon, 31 Dec 2018 19:41:40 GMT

I'm sorry to hear this. While we did have some technical problems late last week, these have since been resolved. If you could send us a private message, I can have someone look into this further for you. ~ Heather