WEBSITE ISSUES

RE: WEBSITE ISSUES

BCBSTX Connect Team — Fri, 11 Oct 2024 17:49:58 GMT

Hello dajeme, We can have someone look into what's going on with your account if you'd like to send us a private message. ~ KW

RE: WEBSITE ISSUES

dajeme — Fri, 11 Oct 2024 16:13:03 GMT

It's frustrating to have constant problems on a website, especially when you're trying to accomplish a simple task like paying a bill. I would certainly like the company to be fully responsible for the project, from development to design and always respond quickly to feedback. But unfortunately not everyone manages to achieve such a contact with users.

RE: WEBSITE ISSUES

BCBSTX Connect Team — Thu, 11 Apr 2024 13:09:31 GMT

Hello, I'm sorry you've had so much trouble with the website and app. If you could send us a private message, I can have our team look into the issues you're experiencing. ~ HC

RE: WEBSITE ISSUES

Costa1121 — Thu, 11 Apr 2024 01:39:48 GMT

The website and mobile app are absolutely terrible. What is the point in having these services if everything on them is unavailable. I am never able to access my ID card, benefits, claims or prior authorizations. It's absolutely ridiculous and beyond frustrating especially when you have a young medically complex child and can't constantly sit on the phone.

RE: WEBSITE ISSUES

Costa1121 — Thu, 11 Apr 2024 01:39:40 GMT

RE: WEBSITE ISSUES

BCBSTX Connect Team — Tue, 12 Jul 2022 13:36:47 GMT

Hello, I'm sorry to hear this. If you'd like to send us a private message our team can look into what's going on with your account. ~ Kayla

RE: WEBSITE ISSUES

danihowe3 — Tue, 12 Jul 2022 00:54:05 GMT

I REGRET purchasing my plan throught BCBSTX. Everytime I try to log in through the website or the app, it is always down! I think in the last 7 months i have been able to log in once? What is going on!

RE: WEBSITE ISSUES

BCBSTX Connect Team — Wed, 30 Mar 2022 15:06:27 GMT

I'm sorry to hear this. If you'd like to send us a private message we can see what we can do to help. ~ Kayla

RE: WEBSITE ISSUES

cramos77 — Wed, 30 Mar 2022 13:48:30 GMT

The site is ridiculous. You have to log in twice for it to finally give you a message that "The page isn't working" The mobile app isn't much better, it's always glitchy.

RE: WEBSITE ISSUES

BCBSTX Connect Team — Wed, 30 Oct 2019 20:22:15 GMT

Hello, I'm sorry you're having trouble getting logged in. We aren't currently experiencing any widespread issues. If you could send us a private message I can have someone look into this for you. ~ Heather