https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/586/live-representativeIs our office the only one having a HORRIFIC time accessing a customer advocate for specific benefits that are not available in the ivr? We are sitting on hold for HOURS, literally HOURS and passed around the automated system NUMEROUS times in an efforten-USTelligent Community 12Thu, 20 Aug 2020 17:01:58 GMThttps://connect.bcbstx.com/thread/1050?ContentTypeID=1Thu, 20 Aug 2020 17:01:58 GMT6e104328-2028-43b6-bb31-8401437dc51f:0e3a6eb1-0e89-4337-bd77-6362e2a70b49BCBSTX Connect Team<p>Hi Frank, I&#39;m sorry this is happening. If you&#39;d like to send us a private message we can have someone in our provider services department call to help.&nbsp;~ Kayla</p><div style="clear:both;"></div>