Member not found

I have just made a BCBS account and applied for coverage - yesterday to be exact. I tried logging in again this morning and got the "Member not found" error. I did the usual, changed passwords and cleared user history, but still had no luck. This is a bit frustrating as it is my 2nd day with them and I am already having issues. Then upon further explorations, I found out that is a common issue with others that has yet to be resolved... 

Any tips on how to get it working again?