https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/713/pcp-is-holding-up-my-referral-are-pcp-s-held-to-any-level-of-accountabilityMy current doctor advised me that a referral could not be completed until I added them. I immediately called BCBS and added them as my PCP and advised the PCP it was complete the next day. On the same day they called me back and advised me they decideden-USTelligent Community 12Mon, 13 Sep 2021 14:19:39 GMThttps://connect.bcbstx.com/thread/1329?ContentTypeID=1Mon, 13 Sep 2021 14:19:39 GMT6e104328-2028-43b6-bb31-8401437dc51f:232b7a26-d53a-4cd5-ba01-a060ef0bb172BCBSTX Connect Team<p>Hello, I am very sorry to hear you are dealing with this. You will need to speak with the doctor&#39;s office to see if they typically send out a written notice when they elect to no longer see a patient and to see if they have a way for you to file a complaint, as we cannot require a provider to see a patient if they do not wish to do so.</p> <p></p> <p>If you need assistance changing your PCP again you can contact our customer service team at the number on your Id card and they can assist you with this. ~ Kayla</p><div style="clear:both;"></div>