https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/759/claim-denial-paymentHello, I&#39;m Brandy with Dr. Kevin Munson&#39;s office. I need to follow up on a paid claim for one of our members and regarding three denials for invalid place of service. Please contact me at 805-267-1930 6am-2:30pm CST. Thank you, Brandyen-USTelligent Community 12Fri, 14 Jan 2022 14:29:29 GMThttps://connect.bcbstx.com/thread/1419?ContentTypeID=1Fri, 14 Jan 2022 14:29:29 GMT6e104328-2028-43b6-bb31-8401437dc51f:7fcec2c3-d843-4983-b5d4-54d31dafec73BCBSTX Connect Team<p>Hi Brandy,&nbsp;</p> <p>Claim status can be obtained through the&nbsp;<a href="https://www.bcbstx.com/provider/pdf/claim_status_tool.pdf">Claim Status Tool</a>&nbsp;here - <a href="https://www.bcbstx.com/provider/pdf/claim_status_tool.pdf">https://www.bcbstx.com/provider/pdf/claim_status_tool.pdf</a>&nbsp;- via Availity Essentials&nbsp;or by using your preferred web vendor. If you need to speak to a Customer Advocate to adjust a claim or have a detailed question regarding a claim please call 800-451-0287&nbsp;and have the 13-digit claim number ready to enter. See the&nbsp;<a href="https://www.bcbstx.com/provider/pdf/ivr_claim_status.pdf">IVR Claims Caller Guide</a>&nbsp;for detailed instructions here -&nbsp;<a href="https://www.bcbstx.com/provider/pdf/ivr_claim_status.pdf">https://www.bcbstx.com/provider/pdf/ivr_claim_status.pdf</a>. ~ Kayla</p><div style="clear:both;"></div>