How can I speak to a provider services representative? I cannot get past the IVR system and there is no way to communicate on Availity -please assist.https://connect.bcbstx.com/ask-bcbstx/f/questions-and-answers/889/how-can-i-speak-to-a-provider-services-representative-i-cannot-get-past-the-ivr-system-and-there-is-no-way-to-communicate-on-availity--please-assistHello my name is Lucy and I am sending a message from a providers office I am unable to get a hold of customer service for benefits on a knee gel injection, and cortisone injection that are performed under Ultrasound Guidance. We use the following CPTen-USTelligent Community 12Tue, 16 Aug 2022 17:03:00 GMTRE: How can I speak to a provider services representative? I cannot get past the IVR system and there is no way to communicate on Availity -please assist.https://connect.bcbstx.com/thread/1764?ContentTypeID=1Tue, 16 Aug 2022 17:03:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:dd67998e-f744-4cdf-a999-3caa9a579f1arqa6335<p>thank you</p><div style="clear:both;"></div>RE: How can I speak to a provider services representative? I cannot get past the IVR system and there is no way to communicate on Availity -please assist.https://connect.bcbstx.com/thread/1763?ContentTypeID=1Tue, 16 Aug 2022 17:01:53 GMT6e104328-2028-43b6-bb31-8401437dc51f:b319d7df-cb1c-4159-8988-3468d61917baBCBSTX Connect Team<p>Hi Lucy, I will ask our provider team to assist you with this. ~ Kayla</p><div style="clear:both;"></div>