Time to Enroll in a Health Plan Again? Already?

RE: Time to Enroll in a Health Plan Again? Already?

BCBSTX Connect Team — Wed, 24 Jan 2018 21:14:38 GMT

I'm very sorry you've experienced this however I am glad you were able to speak with someone for assistance. ~ Kayla

RE: Time to Enroll in a Health Plan Again? Already?

fredv8zen — Wed, 24 Jan 2018 19:00:07 GMT

I have been in contact with BCBSTX this morning, 1/24/2018. Apparently, the billing system is not showing premium payments that were made from the BCBSTX billing and payments web page. I am lucky that I took screenshots of my online payments that show confirmation numbers when I made them within the BCBSTX billing/payments web page. The person I spoke to told me that without the payment confirmation numbers, the BCBSTX billing system may not show the payments that were made and that the BCBSTX payment confirmation emails I received are practically worthless. What is sad is that email confirmations of payment do not contain confirmation numbers. I was told this morning that I will receive my 2018 BCBSTX ID card and welcome packet AFTER the billing inconsistencies have been fixed. They do not know when that will be. In the meantime, I have had to cancel doctor appointments and cannot refill one of my prescription drugs. I do not understand how a company as large as BCBSTX can mess up something like this. I have not been able to sleep at night since this is the first time in my life that I have not had proof of health insurance.

RE: Time to Enroll in a Health Plan Again? Already?

BCBSTX Connect Team — Wed, 24 Jan 2018 18:42:12 GMT

Hello Fred, If you'd like to send us a private message I can have our team take a look at what's going on with this for you. ~ Kayla

RE: Time to Enroll in a Health Plan Again? Already?

fredv8zen — Wed, 24 Jan 2018 03:37:54 GMT

This is the fifth year that I have enrolled through the Healthcare Exchange to get BCBSTX healthcare insurance. The first four years were seamless! This year I enrolled on 11/1/2017 and paid my 2018 premium on 12/7/2017, three weeks before the 12/31/2017 deadline. I received email confirmations from BCBSTX on 11/7/2017 confirming my enrollment and premium payment. On 1/4/2018 I got a BCBSTX email that my plan was canceled! That day I immediately had a three-party call with BCBSTX, Healthcare.gov and me. Both Healthcare.gov and BCBSTX confirmed I enrolled and paid my 2018 premium on time. BCBSTX blames the healthcare exchange for cancelling my 2018 plan and the healthcare.gov people tell me that only the healthcare provider can cancel a health plan. I have been on the phone with BCBSTX at least eight times for three weeks now to find out when my 2018 plan would be activated. Today, 1/23/2018, I was told by a BCBSTX representative to re-apply at the healthcare exchange again. I told her I had already paid the January and February 2018 premiums through BCBSTX's EZPay system and the funds have already been deducted from my checking account, and that I have email confirmations of that. All letters and emails from BCBSTX say my 2018 plan would start once my premium are paid, so why do I need to re-apply on the exchange again? Am I confounded as to why my premium payments have been confirmed by email from BCBSTX but I still have no 2018 plan or 2018 health plan ID card. Has anyone else had any problems with the activation of their BCBSTX plan this year (2018)?