Member Voice – The New Mommy Jitters

“There is no way to be a perfect mother…but a million ways to be a good one.”
 – Jill Churchill

Martha welcomed her first child into the world with enthusiasm and a case of the new mommy jitters. “You want to run to the doctor right away if the baby is crying and you can’t figure it out,” Martha said.

Martha isn’t alone. Moms around the globe can relate to the anxiety that comes with trying to figure out what’s wrong with their crying babies. Here is some good news for all parents: Blue Cross and Blue Shield of Texas offers resources to help you understand your child’s health care needs and options for care, so you can be the best mommy possible!

24/7 Nurseline
The 24/7 nurseline offers around-the-clock access to registered nurses who are available to answer your health questions, and put Mommy’s mind at ease any time of day.

Special Beginnings  
The Special Beginnings program offers support from early pregnancy through six weeks after delivery.  Resources are available to help you manage and understand your pregnancy with educational materials and support, pregnancy risk factor identification, ongoing communication and monitoring and even access to an online resource center. Talk about being able to rest easy!

Do You Have a Story to Tell?*
Share your story with Blue Cross and Blue Shield and you could be featured in a Member Voice video  like the Rice couple. Write to us. Along with your story, include your name, phone number and email address. We’re looking for stories about any part of your experience with us, from customer service and sales to online, claims or care management.

The video above is the non-paid testimonial of a Blue Cross and Blue Shield of Texas member. Not all products and services mentioned are available for all Plans. For more complete details, including benefits, limitations and exclusions, please refer to your certificate of coverage. Blue Cross and Blue Shield of Texas is a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

Show Transcript

We just had a baby. We had a lot of questions. You want to run to a doctor right away if the baby is crying for any reason and you can't figure it out. My husband actually went online onto the Blue Cross Blue Shield website, and we discovered the 24/7 Nurseline. It helps. You don't have to go see the doctor every time and have to pay to see a doctor. So that's a very helpful resource.

My name is Martha Gallegos. I am 30 years old, and I have been a member of the Blue Cross Blue Shield for six years. The family plan that we had covers so much. I love how I can just go on the website and search for a provider. And all the doctors that I have used in the provider list have been excellent. And then, when I became pregnant, it was extremely easy. I have never had any problems with the insurance or any of the practices that I've been to. After I had my baby, somebody from Blue Cross Blue Shield contacted us just to make sure how was the service, and how we were doing with our newborn, and if we had any questions. And I thought that was pretty awesome, because they just want to make sure that you're using all the resources that they're providing for you.

When my baby-- she wouldn't go to the restroom for three days. I'm a new mother. I don't know if a baby is supposed to do that or not. And it was on the weekend, so we couldn't see a doctor. We had to take the baby to the ER. And you don't really want to go to the ER and look dumb if you don't know what's going on with your baby. And the nurse that actually answered was extremely helpful. She said, oh, you can give some water, about one ounce, and also do some exercises with the baby legs, which I didn't know at all. And then it just worked.

Having the Blue Cross Blue Shield insurance helps me feel at ease. And that's one of the reasons I want to keep being with Blue Cross Blue Shield because the service has been excellent. I have no complaints whatsoever. I would like to keep providing this type of insurance for my child.

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