Survey Says: We Want to Hear from You

RE: Survey Says: We Want to Hear from You

BCBSTX Connect Team — Wed, 29 May 2019 14:30:51 GMT

Hi Strick, You can contact customer service at the number on your ID card and they can take a look at why you've received this bill. ~ Kayla

RE: Survey Says: We Want to Hear from You

Strick — Wed, 29 May 2019 01:59:35 GMT

Had back surgery at Mem Herman MC in Houston in Feb., 2018. Today in May 2019 I received their statement for $1000 for coverage you disallowed under my Supplemental. I have no prior knowledge of this nor any info as to why you disallowed. Meanwhile I recall last year BCBSTX had over one billion USD’s in reserves. Otherwise Supplemental has been fine. In my 4 yrs of retirement, you have discontinued RX coverage on 50 pc of my drugs, both statins, which I have replaced via a doctor’s visit with pseudo genetics. A costly nuisance in time. All my doctor friends tell me they prefer dealing with United Healthcare the best. Hmmmm.

RE: Survey Says: We Want to Hear from You

Jim004 — Sat, 25 May 2019 20:10:10 GMT

I am a BCBSFL retiree living in Texas. Florida Blue gives me a partial reimbursement of the cost of my Medicare supplement provided that I buy it from BCBSTX. I currently have Plan F. I recently priced the plan with another company and was shocked to find it more than $50 per month less from the other company (USAA). Considering the plan is exactly the same no matter who I buy it from, how do you justify your price?

RE: Survey Says: We Want to Hear from You

DWANDERMAN — Fri, 24 May 2019 00:26:30 GMT

I have been very happy with my BCBS supplemental insurance. I have been less satisfied with my Blue Cross Drug Policy. I have a rotator cuff injury that is not correctable with surgery. I occasionally have a flare of pain if I do something that aggravates it. I am prescribed Tramadol to keep and use as needed. I checked my policy and I am prescribed much less than the maximum dosage listed on my policy yet I had a problem getting more than 7 pills at a time. It is clear from my prescribing history that I am not a drug seeker with multiple doctors prescribing pain meds. I was treated more like a criminal trying to get this approved.

RE: Survey Says: We Want to Hear from You

Steven Towne — Thu, 23 May 2019 21:22:14 GMT

BCBS of Texas is great.

RE: Survey Says: We Want to Hear from You

Steven Towne — Thu, 23 May 2019 21:21:44 GMT

BCBS of Texas is my supplemental insurance. I have been extremely happy with my coverage.

RE: Survey Says: We Want to Hear from You

keithblandford — Thu, 23 May 2019 02:09:12 GMT

I was a BCBS member in Michigan for around 30 years and very satisfied. When I had to switch to a Texas plan I was biased toward BCBS and made that choice. The information you provided when I was comparing plans said the CVS was the preferred provided and the CVS mail order service was the preferred 90-day source. So I prepared for easy transition ahead of time by establishing accounts and transferring prescriptions to CVS, informing all our doctors of the change and such. Of course once i was enrolled and having trouble with CVS I learned that all your information was wrong. Walgreens and Alliance Walgreens are the preferred providers. I then spent several weeks changing everything. You could not have made it any more of a mess. I can not understand how in December you were informing me the that it would be CVS in your published information and then January 1, whoops, just kidding' it is going to be CVS. Service is good from Alliance. Not as good as Express Scripts. Local Walgreens is marginal. That is why I was so happy that it was going to be CVS. Had I known your literature was wrong, I probably would have chosen a different company to have CVS and avoid Walgreens.

RE: Survey Says: We Want to Hear from You

BCBSTX Connect Team — Wed, 22 May 2019 21:37:55 GMT

Hello, I'm sorry to hear you've had such a frustrating experience. If you could send us a private message, I'd be happy to have someone look into these issues for you. ~ Heather

RE: Survey Says: We Want to Hear from You

blancocatlady2 — Wed, 22 May 2019 21:05:15 GMT

I am new, and still trying to understand things, the Rx seems confusing as far as my statements, I'm not sure where I stand. Had a past due notice for a premium, I told whoever the rude lady was where I sent it, she told me it was the wrong place, but made no attempt to help me whatsoever. This is not the same Blue Cross Blue Shield I have been using since the 1980's...those people were happy to help. Oh Lordy, haven't seen a statement for Dr. yet...I only have one in town, so he better be in the network.

RE: Survey Says: We Want to Hear from You

BCBSTX Connect Team — Wed, 22 May 2019 18:26:15 GMT

Hi Jacquie, I'm sorry to hear this. If there's anything we can help you with please send us a private message. ~ Kayla

RE: Survey Says: We Want to Hear from You

BCBSTX Connect Team — Wed, 22 May 2019 18:25:23 GMT

Hi Lumarti, I'd like to have my team take a look at what's happened with this if you'd like to send us a private message. ~ Kayla

RE: Survey Says: We Want to Hear from You

Jacquie — Wed, 22 May 2019 18:21:31 GMT

I have dental coverage that I can't use

RE: Survey Says: We Want to Hear from You

Lumarti — Wed, 22 May 2019 17:09:08 GMT

I am very disappointed with Blue Cross and Blue Shield of Texas, I had my annual exam and I checked if Dr. Sandra Ordonez was IN-NETWORK with a Blue Cross and Blue shield of Texas agent and they verified to me that she was, I also called the Doctors office and they verified that she was in-network, double check online as well and all said that is was that this doctor was IN-NETWORK, but they send me a bill for over 80.00 that it was not covered because the doctor Sandra Ordonez was not in-network, which is a lie. I was so upset and just go ahead and paid the amount to the provider, but I will definitely will not continue with Blue Cross and Blue Shield next year for all these lies.