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Originally published 1/8/2015; Revised 2023
I called the customer help line a week ago. I had 3 MRI’s months ago. In the beginning, I called bcbstx to find a recommended facility that would be less expensive, I was told about member rewards and was told I was a member in the rewards program. I asked for a rewards recommendation and was given a choice of a few, I picked one Dunwoody imaging (Atlanta, ga.) I called their number to schedule my appointment. When I went to my MRI appt., Dunwoody imaging was being remodeled. I called their number and they told me they had moved. They gave me the new address and I made my appt. on time. I even commented to the front worker about the remodel and if they’d be moving back, she said I hope so.
So as far as I knew, Dunwoody imaging was temporarily at American health imaging. I waited for my rewards check that never came. I called bcbs back,
An investigation happened and I was told in a voicemail that because AMerican Health imaging wasn’t a rewards facility then I wouldn’t receive my rewards checks.
I was told from the beginning that Dunwoody imaging was covered under the rewards, I don’t find it my fault that this happened. I followed protocol. If you call Dunwoody imaging the phone number connects to AMerican health imaging. This was a mistake by bcbstx not my mistake or responsibility. I’m very upset, I was depending on those rewards to help pay for my MRI bills. Who can I talk with to fully understand what happened. I don’t feel the customer service reps that spoke to me about this really fully understood nor did they really care to help me.
Please help me with this situation.