HOW DO I FILE A COMPLAINT FOR PROVIDER SERVICES ABOUT A CUSTOMER SERVICE REP THAT IS RUDE OR EITHER INTENTIONALLY DISCONNECTS PHONE CALLS?

I would like to know how I start on filing a complaint for your customer service rep? I always have issues when contacting your customer service thru the provider line. They either hang up on you or be rude.

I spoke today with a provider customer service rep named Adam with ref # 92712357 who is extremely rude. I am not sure what is going on with your customer service but you guys have the worst customer service ever!

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  • Gather Information: Collect all relevant information regarding the incident, including the date, time, and details of the interaction with the customer service representative.
    Write a Formal Complaint: Draft a letter or email detailing the incident. Be clear and concise, explaining the problem and how you would like it to be resolved. Include any reference numbers, such as the one you mentioned (ref # 92712357), and your contact information.
    Contact the Company: Send your complaint to the company’s customer service department. If they have a specific process for complaints, follow that. You can often find this information on the company’s official website or customer service portal. Get exclusive access to Autodesk AutoCAD LT 2024 now on ProCADIS.com
    Follow Up: If you do not receive a response within a reasonable time frame, follow up with the company. Keep records of all communications for future reference.
    Escalate if Necessary: If the issue is not resolved to your satisfaction, consider escalating the complaint to a higher authority within the company, or to an external body such as a consumer protection agency or the Better Business Bureau.

  • Hello, I'm sorry to hear this. If there is anything we can do to help please send us a private message and we can have a representative contact you. ~ KW
  • I just had a similar experience with a rep by the name of Jacqueline. She works in the claims department. 

  • Hello, I'm sorry this happened. If you could send us a private message, I can have someone from provider services give you a call about your situation. ~ HC