Blue Promise: Nurses Can Help with Insurance

Need help understanding your health insurance benefits?  Call our nurses!

You might be surprised to learn about the credentials for the person who answers your phone call at Blue Cross and Blue Shield of Texas. In this edition of Blue Promise, Dr. McCoy talks about the nurses who can help with your insurance benefits.

Blue Promise is an online video blog that aims to address complicated health issues with candid conversations from subject matter experts. New editions are published regularly and are hosted by Dr. Dan McCoy, President of Blue Cross and Blue Shield of Texas.


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  • The people who answer the phones will not transfer me to a nurse or give me a way to contact one. I am told only my doctors' office may speak to a nurse. After I practically begged, someone gave me the 24/7 nurse line where I was told they could not help me with my issue.