Log in to our community to ask questions, rate articles, comment and more.
Need help understanding your health insurance benefits? Call our nurses!
You might be surprised to learn about the credentials for the person who answers your phone call at Blue Cross and Blue Shield of Texas. In this edition of Blue Promise, Dr. McCoy talks about the nurses who can help with your insurance benefits.
Blue Promise is an online video blog that aims to address complicated health issues with candid conversations from subject matter experts. New editions are published regularly and are hosted by Dr. Dan McCoy, President of Blue Cross and Blue Shield of Texas.
SIGN IN to share your comments or REGISTER today to become a Connect member.
The people who answer the phones will not transfer me to a nurse or give me a way to contact one. I am told only my doctors' office may speak to a nurse. After I practically begged, someone gave me the 24/7 nurse line where I was told they could not help me with my issue.
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2021 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com.