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Find A Doctor Or Hospital In Your Network.
Touch menu options help you quickly manage your account without waiting on hold for a customer service representative. You can:
When you call the customer service number on the back of your member ID card, you’ll first need to confirm your identity. Next, you’ll be asked to enter a few pieces of information, including your:
Once you’ve confirmed your identity, you can select the help option you want from the menu.
At any point during your call, you can also choose to speak with a customer service representative.
Along with the phone options above, you can also visit the Blue Cross Medicare Advantage Member Services page to find drug tiers and search for in-network providers. Visit the Plan Documents page to see documents about your Blue Cross Medicare Advantage plan, like the Evidence of Coverage (EOC) and Annual Notice of Change (ANOC).
With these new features and resources, more of what you need to know is at your fingertips.
It’s all part of our effort to serve you better.
Originally published 7/8/2019; Revised 2021, 2023
I am trying to make an emergency appointment and do not have my member ID number. Can it be emailed to me?
Michelle - send us a private msg or call customer service (877-774-8592) & we can help. HeatherA
Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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Last Updated 10012018Y0096_WEB_TX_CONNECT19_C