About Us


How much does a polar bear weigh?  Enough to break the ice!

Welcome to BCBSTX Connect!  Thanks for registering as a user here in our community.  Feel free to check out all that we have to offer and tell us your thoughts in the Comments sections -- after all, the sandbox is way more fun when we all play together.  We're happy to create a new space that can help you stay current on health care topics that are important to you, while connecting with others to share advice and information.

We're on Facebook, Twitter, YouTube, Google+, and now you can stay connected with Connect.  Now, let's get started in building it together.  Which topic most sparks your fancy today?

Mission Statement:

We hope you find the answers that you are looking for in our new online community – BCBSTX Connect. Our community is a place where you can talk, share and learn. It’s designed to help you stay up to date on health care topics that interest you and find information that’s relevant to your concerns, while connecting with others in the community to share advice and information.

Community Guidelines:

We value the opportunity to care for our members. That’s why we’re excited to have this dialogue with you. To make this online community a positive experience for all, we have to follow a few rules. While we want to foster healthy discussion, we may occasionally remove posts or block users that don’t fit our community guidelines. Because BCBSTX Connect is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.

We expect all users to:

  • Use common courtesy and be respectful of others
  • Never publicly post personal or confidential information
  • Stay on topic
  • Submit your own original content and give credit when something you post wasn’t created by you, as we will always do the same

Customer Service Inquiries

If you are a member with a question about your BCBSTX plan, you can contact our customer advocate team by sending a private message to “Ask BCBSTX Connect” here on this site. You may also receive assistance with claims, benefits and other plan inquiries through these channels:

  • Message Center in Blue Access for MembersSM
  • Phone: Call the toll free number on the back of your identification card, or find a number here
  • Twitter
  • Facebook
  • You can also submit general questions here in our community. Be sure not to include any personal information in your public post.

Moderation Policies

Connect is moderated by BCBSTX employees. All comments and posts will be reviewed to ensure that they comply with our policies. The following types of content will be removed from the page: spam, personal attacks against other users and expletives. Off-topic or inflammatory posts, posts that are contrary to our organization's values, advertisements and solicitations will also be removed. Please note:

  • All users should avoid sharing protected health information in public posts.
  • BCBSTX reserves the right to terminate or suspend the access of any user to the community without prior written notice or consent for violations of community guidelines.
  • Any comment(s) posted which implies violence toward oneself or another user may be reported to the proper authorities.

Community Contributors

Cindy is a veteran journalist.  She edits "LifeTimes."  That health and lifestyle publication is sent quarterly to BCSBTX members who purchase their Medicare Supplement and drug plans through BCBSTX. She is happily married, mom of two college students, an insatiable world traveler, lifelong dog lover and accidental cat owner.

Stephanie has worked in the health promotion field for more than twelve years and juggles trying to save mankind with being a wife, mom and avid cyclist. She has been blogging since 2003 and plays a mean game of Words with Friends.

Tammy writes, reads and runs on an almost daily basis in the pursuit of health and happiness. Serving as quartermaster for her 3 kids and husband, she holds down a suburban fort forged together with equal parts chaos, fun and love.

Teresa is a Clinical specialist for LCM for the Retail department at Blue Cross Blue Shield. She is an avid dancer with a passion for community health and wellness, and is excited to see her daughter following in her footsteps!

Community Managers @ BCBSTX Connect Team

Enid is a community manager for both English and Spanish speaking audiences. In her free time she is busy traveling the world, finding the perfect photography angle, attending concerts or stirring up a new recipe.

Araceli is a community manager with over four years of experience in customer service… focused on Marketing, PR and Social Media. Araceli considers herself a “foodie”. This means, to offset the calories consumed you will find her in a gym at least five days a week. 

Production Editors @BCBSTX Connect Team

Tamara is a Production Editor with an extensive background in customer service in the health insurance industry. She is married to her high school sweetheart and is the biggest fan of her son who recently made her an empty-nester. Tamara spends most of her free time volunteering for the local school Booster Club, visiting local wineries with friends and attending sporting events as an avid sports fan.

Theresa is a Production Editor a marketing and communications background with experience in broadcasting, government and nonprofit organizations. Though she resides in Austin, Theresa is a sand and salt water enthusiast. She received her undergraduate degree is in Psychology and Spanish from the University of Texas and is pursuing her MS in User Experience Design. 

Latino Community Managers @ Equipo Connect Team

Ashley is originally from Illinois, Ashley has a master’s degree from Texas State (go Bobcats!) and works in social media. A wanderer at heart, she lives for travel and adventure, and has a passion for health and fitness.

Daisy is a community manager and driver of Latino communications on social media. She joins the team with a background in business, marketing and event production. She is happily married and proud mom of a happy healthy boy born in 2014. When she is not working, Daisy loves to paint, travel and learn about new cultures and traditions.