About Us

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How much does a polar bear weigh?  Enough to break the ice!

Welcome to BCBSTX Connect!  Thanks for registering as a user here in our community.  Feel free to check out all that we have to offer and tell us your thoughts in the Comments sections -- after all, the sandbox is way more fun when we all play together.  We're happy to create a new space that can help you stay current on health care topics that are important to you, while connecting with others to share advice and information.

We're on Facebook, Twitter, YouTube, and now you can stay connected with Connect.  Now, let's get started in building it together.  Which topic most sparks your fancy today?

Mission Statement:

We hope you find the answers that you are looking for in our new online community – BCBSTX Connect. Our community is a place where you can talk, share and learn. It’s designed to help you stay up to date on health care topics that interest you and find information that’s relevant to your concerns, while connecting with others in the community to share advice and information.

Community Guidelines:

We value the opportunity to care for our members. That’s why we’re excited to have this dialogue with you. To make this online community a positive experience for all, we have to follow a few rules. While we want to foster healthy discussion, we may occasionally remove posts or block users that don’t fit our community guidelines. Because BCBSTX Connect is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.

We expect all users to:

  • Use common courtesy and be respectful of others
  • Never publicly post personal or confidential information
  • Stay on topic
  • Submit your own original content and give credit when something you post wasn’t created by you, as we will always do the same

Customer Service Inquiries

If you are a member with a question about your BCBSTX plan, you can contact our customer advocate team by sending a private message to “Ask BCBSTX Connect” here on this site. You may also receive assistance with claims, benefits and other plan inquiries through these channels:

  • Message Center in Blue Access for MembersSM
  • Phone: Call the toll free number on the back of your identification card, or find a number here
  • Twitter
  • Facebook
  • You can also submit general questions here in our community. Be sure not to include any personal information in your public post.

Moderation Policies

Connect is moderated by BCBSTX employees. All comments and posts will be reviewed to ensure that they comply with our policies. The following types of content will be removed from the page: spam, personal attacks against other users and expletives. Off-topic or inflammatory posts, posts that are contrary to our organization's values, advertisements and solicitations will also be removed. Please note:

  • All users should avoid sharing protected health information in public posts.
  • BCBSTX reserves the right to terminate or suspend the access of any user to the community without prior written notice or consent for violations of community guidelines.
  • Any comment(s) posted which implies violence toward oneself or another user may be reported to the proper authorities.

Community Contributors

Stephanie has worked in fitness and health promotion for more than 15 years. She works full-time, manages a cycling team and has the full support of her wonderful husband and daughter. She believes writing about health and fitness is almost as much fun as riding a bike!

Teresa is a Clinical specialist for LCM for the Retail department at Blue Cross Blue Shield. She is an avid dancer with a passion for community health and wellness, and is excited to see her daughter following in her footsteps!

Community Managers @ BCBSTX Connect Team

Araceli is a community manager with over four years of experience in customer service focused on Marketing, PR and Social Media. Araceli considers herself a “foodie”. This means, to offset the calories consumed you will find her in a gym at least five days a week. 

Production Editors @BCBSTX Connect Team 

Tamara is a Production Editor with an extensive background in customer service in the health insurance industry. She is married to her high school sweetheart and is the biggest fan of her son who recently made her an empty-nester. Tamara spends a lot of her time reading, visiting local wineries or traveling with friends and attending sporting events as an avid sports fan

Lauren enjoys sharing information with people on the “interwebs” and thus found her calling as a Social Media Specialist. She has a Bachelor’s Degree in Public Relations, which prepared her for a career in writing, developing relationships and drinking wine. She’s always ready to learn something new and thrives when she has multiple projects to work on at once. Lauren believes in the importance of being healthy, and reminds people to maintain good mental health, as well as physical. Outside of work she enjoys reading, volunteering, and spending time with her friends discovering new restaurants—she even organizes a supper club with her best friend. She has two Schnorkies (Schnauzer-Yorkie mix), Murphy and Cooper, and takes them on many adventures to the dog park.

Latino Community Managers @ Equipo Connect Team

Christina is a Mexican-American communications professional, with expertise in the Latino market, diabetes and social media with total market experience. She is fluent in English and Spanish, and graduated from the University of Illinois at Urbana-Champaign, College of Media with a master’s degree in journalism. With a history in reporting, editing, public relations, business development, marketing and strategic planning, she is a well-rounded individual when it comes to storytelling and adaptability in multiple disciplines. Additionally, she is passionate about the arts, education, education through art, culture and community building. All of this culminates into the EXPO Collective, based in Pilsen, which she co-founded nearly 3 years ago.

The Connect: Stories Team @ Connect: Stories

Connect: Stories is comprised of Site Users and Community Managers that bring personal stories to condition management and health lifestyles.