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Home » Questions And Answers » I have a log-in trouble in the mobile application(BXBSTX)

I have a log-in trouble in the mobile application(BXBSTX)

dongseok

I have a log-in trouble in the mobile application(BXBSTX), I already got the temporary password from your internet service center(Call) and I updated my new PW in your mobile application but I still see the error the message is message" We're having trouble finding your information" Who can fix this problem?

Parents
  • 0

    If you've already reset your password and are still getting that error, it might be worth clearing the app’s cache or even reinstalling it. Sometimes, login issues persist due to outdated session data. Also, double-check that your new password is saved correctly—autofill can sometimes mess things up. If nothing works, their support team might need to manually refresh your account details. On a side note, if you like personalising your phone, you can customise notification tones for different apps, texts, or emails—check out helldivers 2 ringtone for something unique! Hope you get the login sorted soon.

Reply
  • 0

    If you've already reset your password and are still getting that error, it might be worth clearing the app’s cache or even reinstalling it. Sometimes, login issues persist due to outdated session data. Also, double-check that your new password is saved correctly—autofill can sometimes mess things up. If nothing works, their support team might need to manually refresh your account details. On a side note, if you like personalising your phone, you can customise notification tones for different apps, texts, or emails—check out helldivers 2 ringtone for something unique! Hope you get the login sorted soon.

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