Frequently Asked Questions

Answers to questions
we get asked the most.

Connect Community logo

Log in to our community to ask questions, rate articles, comment and more.


Home » Questions And Answers » Activate Account

Activate Account

LRAnderson43

I'm helping my daughter setup her BCBS account.  She has paid her fees through AHP and has received her group ID and Member ID.  When we try to register for Blue Access for members we get the error message The personal information you have entered does not match any member in our records.  The insurance is effective 1/1/26.

Parents
  • 0

    That's frustrating! It sounds like you've done everything right. I've encountered similar issues before with insurance portals. Double-check that you're entering the information exactly as it appears on her AHP documentation, paying close attention to capitalization and spaces. If that doesn't work, I'd definitely recommend calling BCBS directly. Perhaps there's a slight delay in their system updating, or maybe there's a typo on their end. It might feel like dealing with insurance is always a bit of a Sprunki game of chance, but persistence often pays off! Good luck!

Reply
  • 0

    That's frustrating! It sounds like you've done everything right. I've encountered similar issues before with insurance portals. Double-check that you're entering the information exactly as it appears on her AHP documentation, paying close attention to capitalization and spaces. If that doesn't work, I'd definitely recommend calling BCBS directly. Perhaps there's a slight delay in their system updating, or maybe there's a typo on their end. It might feel like dealing with insurance is always a bit of a Sprunki game of chance, but persistence often pays off! Good luck!

Children
No Data

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Verint is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

leaving site icon File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

leaving site icon You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Verint