I called BCBS three times yesterday to add my wife to the policy and was put on hold each time for over 20 minutes. Every time I was hung up on? Totally incompetent staff. How can I add my wife to my policy?

I called BCBS three times yesterday to add my wife to the policy and was put on hold each time for over 20 minutes. Every time I was hung up on? Totally incompetent staff. How can I add my wife to my policy?

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