NO doubt BCBS TX is the absolute worst provider service department i had to deal with, I'm saying this proudly after 7 years in Billing and RCM , i have never met a worse customer service, they are soo rude, they can barely speak English, each time i call i have to wait at least 30 mins to reach an agent and just disconnect the call whenever they feel like it, i spent more than an 2 hours over the phone with some rep and he just hung up and i had to call again and waste more time. they do that stuff because simply they can and no one is holding them accountable and no Propper escalation or complain process no quality its a disaster and even when they make a mistake processing the claim they will not acknowledged it and literally will say anything . They gave me hell one time because i asked for a supervisor, our practice provides service all over the states I'm advising all of our BSBC TX patients not to renew and to switch to any other insurance, agents are not trained well one simple question can take up to 1 hour, its ridiculous.
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