Why do I have to sit on HOLD over 2 hours to find out if BCBS has been reimbursed for a service that they paid for that was never performed. Fraudulent Claim

Why do I have to sit on hold for over two and half hours to find out if BCBS has been reimbursed for a service that they paid for that was never performed.  Fraudulent claim that was filed and paid in 10/19 I immediately notified BCBS turned in a Fraud report never heard a word back.  I have been working on this since 10/19  the facility has told me that they reimbursed BCBS as of 6/11/20 I need proof that it has been received.

I am waiting

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