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frank.hall@nsm-seating.com over 3 years ago

Is our office the only one having a HORRIFIC time accessing a customer advocate for specific benefits that are not available in the ivr? We are sitting on hold for HOURS, literally HOURS and passed around the automated system NUMEROUS times in an effort to get to speak to a live representative. This is is no way assisting us in providing time sensitive, quality care to our patients. Please somebody HELP!!!!

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0 BCBSTX Connect Team over 3 years ago

Hi Frank, I'm sorry this is happening. If you'd like to send us a private message we can have someone in our provider services department call to help. ~ Kayla
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0 BCBSTX Connect Team over 3 years ago

Hi Frank, I'm sorry this is happening. If you'd like to send us a private message we can have someone in our provider services department call to help. ~ Kayla
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