CLAIM DENIAL/PAYMENT

Hello,

I'm Brandy with Dr. Kevin Munson's office. I need to follow up on a paid claim for one of our members and regarding three denials for invalid place of service. Please contact me at 805-267-1930 6am-2:30pm CST.

Thank you,

Brandy

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0 BCBSTX Connect Team over 2 years ago

Hi Brandy,

Claim status can be obtained through the Claim Status Tool here - https://www.bcbstx.com/provider/pdf/claim_status_tool.pdf - via Availity Essentials or by using your preferred web vendor. If you need to speak to a Customer Advocate to adjust a claim or have a detailed question regarding a claim please call 800-451-0287 and have the 13-digit claim number ready to enter. See the IVR Claims Caller Guide for detailed instructions here - https://www.bcbstx.com/provider/pdf/ivr_claim_status.pdf. ~ Kayla
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0 BCBSTX Connect Team over 2 years ago

Hi Brandy,

Claim status can be obtained through the Claim Status Tool here - https://www.bcbstx.com/provider/pdf/claim_status_tool.pdf - via Availity Essentials or by using your preferred web vendor. If you need to speak to a Customer Advocate to adjust a claim or have a detailed question regarding a claim please call 800-451-0287 and have the 13-digit claim number ready to enter. See the IVR Claims Caller Guide for detailed instructions here - https://www.bcbstx.com/provider/pdf/ivr_claim_status.pdf. ~ Kayla
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