Preauthorization approval not given on time

My provider has submitted a pre authorization for behavioral therapy, the request was sent 6 weeks ago, still no response from pre auth team, I have tried many a times with no luck, every time I was asked to wait, it has been 2 months and still waiting to hear from BCBS, this is making me extremely unhappy. Who can resolve this issue from BCBS?

0 BCBSTX Connect Team over 1 year ago

Hello, I'm very sorry to hear this. If you'd like to send us a private message our team can look into what's going on. ~ Kayla
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