• RE: Where can I now get my prescription in Austin, Tx 78744? Can I order them my mail order?

    We would need to look at your plan to verify that information. Please send us a private message and we can look into it. If you plan has Prime Therapeutics for your prescription drug provider, you should be able to link out to the Prime website from Blue…
  • Cómo cambiar tu médico de cabecera o grupo de médicos

    Si tienes cobertura HMO, verifica tu cuenta en el portal protegido Blue Access for Members SM (BAM SM ) para asegurarte de que tu selección de tu médico de cabecera (PCP, en inglés) o grupo de médicos esté actualizada. P: ¿Cómo cambio mi médico de cabecera…
  • Tips for Using Your HMO

    There’s a better way to use your health maintenance organization (HMO) plan. Start with your primary care provider (PCP). Your PCP knows how to help you get the health care you need. It’s an important relationship, because your PCP knows your: Current…
  • Men, Make Your Health a Priority

    You’re a healthy guy. You've never taken a sick day off from work. You eat healthy and exercise. You’ve never even had a cavity. You may be feeling invincible. You may think it’s no big deal to skip an annual wellness check. But not so fast. Preventive…
  • RE: Reimbursement for covid test

    Hello, You can submit your claim(s) via fax to: 855-831-3249. Or, you can send it to the mailing address listed below. You may also attach the information on your secure message form using the attachment option. Blue Cross and Blue Shield of Texas…
  • I have a PPO plan, how do I set up my PCP?

    A. Great question. Since you have a PPO plan you don’t have to establish a PCP. You’re free to select any in-network provider you wish to see and you do not need to notify us of which doctor you’ve selected. If you need to find a new PCP you can search…
  • Paperless EOBs

    How do I get claims status without paper statements? It’s easy! You can view your Explanation of Benefit documents online. To do so, select "go paperless" via our Universal Preference Page. You can request an email or text alert instead of a paper statement…
  • What You Need to Know About Subrogation

    Blue Cross and Blue Shield of Texas is always on the lookout for ways to help control the rising costs of health care. It’s important that we do so for our members — and our company. So, from time to time, we may look a little bit more deeply into a medical…
  • Your Prescription Wasn’t Covered. Here’s What You and Your Doctor Can Do

    You need a new drug and find your prescription isn’t covered. Or you’ve taken a drug in the past and find it’s no longer covered. Find out why meds may not be covered, and what you can do next. Health plans cover a wide range of medications. But they…