Health questions. We all have them. And where do many people go when searching for an answer to a health question in the middle of the night?  Some seek the internet, but many questions are better answered by a health professional.  Our “cough-and-click” culture can lead to misinformation or even a self-diagnosis of condition that you don’t even have. What should Blue Cross and Blue Shield of Texas PPO members do when their after-hours worry or symptoms won’t let them rest?  Time to call a professional and ask a nurse for the answers.  

Blue Cross and Blue Shield of Texas has registered nurses on call at the number on the back of your ID card to answer your health questions, wherever you may be, 24 hours a day, seven days a week.

The 24/7 Nurseline’s registered nurses can understand your health questions  and give general health tips. Get trusted guidance on possible emergency care, urgent care, family care and more. But just when should you call? The toll-free Nurseline can help you or a covered family member get answers to health problem questions, such as:

• Asthma
• Back pain or chronic health issues  
• Dizziness or severe headaches
• High fever
• A baby’s nonstop crying  
• Cuts or burns
• Sore throat

Plus, when you call, you will have access an audio library  of more than 300 health topics—from allergies  to women’s health—in English and in Spanish. Get the information you need, just when you need it. In fact, add the number on the back of your ID card to your phone contacts so you can have easy access to the 24/7 Nurseline.

But remember, for medical emergencies, call 911 or your local emergency services first. The 24/7 Nurseline is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Learn more how you can make your insurance work for you.

Original Published Date: March 28,2015