Check Out Your New Explanation of Benefits (EOBs)

Your Explanation of Benefits (EOBs) statements have a fresh, new look to make them easier to understand.

We streamlined the design, clarified the claims math, and simplified the language to help you better understand your health care spending.

What’s Changed?

The new EOBs have:

  • A bigger font size for footnotes
  • Shading and callouts for important information
  • Colored headers for more defined sections
  • A new cover page with an easy-to-understand glossary of terms, helpful information and important messages
  • Deductible and copay amounts listed separately to improve readability
  • A new total cost row at the bottom of the claim line table

The new EOBs are available in English and Spanish.

Questions About EOBs?

Read An Explanation of Your Explanation of Benefits to learn more about EOBs. If you still have questions, you can call the customer service number on your member ID card. Be sure to have your member ID number and EOB ready when you call.

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