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When you or a family member visits a doctor it’s usually for routine care. But, there may be a time when you or a family member needs medical care that involves ongoing doctor visits, out-patient care or a hospital stay. The last thing you want to worry about is a denied claim. To know if a claim is denied you will find the details on your Explanation of Benefits (EOB).If a claim is denied you have the right to submit an appeal. Anyone can submit an appeal, which is a way to have that decision reviewed. Here are some steps to help you get started.
What if you can’t appeal?You can have an authorized representative, doctor, facility or other health care practitioner submit an appeal for you. But you need to give written or verbal permission for someone else to submit your appeal, unless it’s an urgent care appeal. Also, keep in mind that there are different appeals that are reviewed by separate groups within BCBSTX.
In most cases, we’ll send a notification within 5 business days after we’ve received your appeal. This is to inform you that it’s in review. After reviewing your appeal in detail, we’ll inform you of the outcome within 30 business days. Please note that this timeline and process can vary based on your case’s urgency and whether we may need more information from you.Still have questions? Call us at 888-697-0683 or the number on the back of your member ID card.
Hello tbrich, I'm very sorry you're dealing with this. If there's anything we can do to help please send us a private message. ~ Kayla
Bcbs Texas denied my back fusion 3 days before surgery! In miserable pain every single day and bsbc could care less, 30 days to review a appeal what a joke! bcbs is a joke!! We have a business with over 30 people on bsbc, will be finding another insurance source after this year.
Hi Deb, If you'd like to send us a private message our team can take a look at what's going on with this for you. ~ Kayla
Claim was denied after peer to peer review. DME company filed claim, but they were paid in advance by customer before they provide the life vest. HELP PLEASE we paid $3000.00 for less than a month. Zoll lied to us about getting authorization for the vest. My husband was waiting to have a pace making implanted, no one will talk to me at BC/BS
Hi Selena, If you'd like to send us a private message our team is happy to help. ~ Kayla
Recently had surgery, now I get a bill saying some of it was denied. Can someone help me with this? Thanks
Hi Angie, If you could send us a private message, we can look into this for you. ~ Heather
i recently got a claim denied ! ID like to dispute this! seeing as how ive been overweight for over 20 years ! i have diabetes, high cholesterol, high blood pressure, been diagnosed with fatty liver , told i have a high hernia. i have sleep apnea . all due from being over weight. so yes im disputing this! i would like to know how you can deny me on this?
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