Why Good Coverage and Doctors Matter

When Amy and Justin Wallace took their son Wyatt in for a routine tonsillectomy, they thought the surgery would go smoothly. A few days after the surgery, 5-year-old Wyatt wasn’t doing so well.. His primary care physician did a chest X-ray, discovering Wyatt needed immediate health care. His lung had collapsed and his chest cavity was filled with fluid.

“It was very stressful from a mother's standpoint,” Amy said. “And the last thing that we wanted to have to worry about was the financial end of that. And having Blue Cross and Blue Shield insurance, we knew that we didn't have to worry about that.”

“It's good to have good coverage like the Blue Cross Blue Shield coverage because we never had any issues getting those claims paid or getting him the care he needed,” Justin said.

The Wallace family found a trusted doctor and hospital to take care of their son when they needed it the most. Look at one of our last blogs if you’re trying to find a doctor.

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*Disclaimer

The video above is the non-paid testimonial of a Blue Cross and Blue Shield of Texas member. Not all products and services mentioned are available for all Plans. For more complete details, including benefits, limitations and exclusions, please refer to your certificate of coverage. Blue Cross and Blue Shield of Texas is a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

Show Transcript
My name is Amy Wallace. I'm 31 and I've been a Blue Cross member my entire life.
 
My name is Justin Wallace. I'm 33 years old. Had coverage with Blue Cross Blue Shield for 13 years now.
 
I am Wyatt Wallace, and I'm six years old.
 
When our son Wyatt was 5, we went in for a routine tonsillectomy because of recurrent strep. He had the surgery on a Thursday. And by Sunday he was just really going downhill. We took him to his primary care. And he did a chest x-ray and said that he had left lobe pneumonia. He sent us to St. Francis Children's Hospital where we realized that his condition was much worse. And by the next morning he had a collapsed lung and his chest cavity was filled with fluid. It was very stressful from a mother's standpoint to have to deal with that. And the last thing that we wanted to have to worry about was the financial end of that. And having Blue Cross Blue Shield insurance we knew that we didn't have to worry about that.
 
It's good to have good coverage like the Blue Cross Blue Shield coverage because we never had any issues getting those claims paid, or getting him the care he needed, to see the doctors and surgeons that he needed to see.
 
There was no hassle whatsoever. We didn't have to sit in an office somewhere and all of that. Our insurance information was faxed over. And they saw our coverage, put us straight in a room, and he was given the care that he needed immediately. And he is much, much better now. He's recovered completely. And we were very grateful for all the care that we received throughout the process.
 
We just consider ourselves very fortunate that we had the Blue Cross Blue Shield coverage that allowed us to be able to get the care from the doctors he needed to see and to get the care that he needed, get him on the road to recovery.
 
I feel great.
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