Help is Available for Members Affected by Natural Disasters

Help is Available for Members Affected by Natural Disasters

Recovering from a natural disaster is never easy. We're here to help our members who have been impacted by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you've been affected by a natural disaster, we can help you:

  • Find a doctor of hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

If you don't have your BCBSTX member ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call the Customer Service number for your plan. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Important Phone Numbers
HMO Blue Texas 1-877-299-2377
Employer-based Insurance 1-800-521-2227
Individual and Family Insurance (If you bought your insurance through BCBSTX, and agent or the Health Insurance Marketplace) 1-888-697-0683
Medicare Supplement 1-800-654-9390
Blue Cross Medicare Advantage Individual Customer Service 1-877-774-8592
Blue Cross Medicare Advantage Dual Core (HMO SNP) 1-877-895-6437
STAR Kids

1-877-688-1811

(TTY 7-1-1)

CHIP and STAR

1-888-657-6061

(TTY 7-1-1)

National BlueCard 1-800-810-BLUE (2583)

If you have a medical emergency, call 911 or go to the nearest hospital.

Call Customer Service for your plan if you have questions about your coverage, need help finding a doctor or need to order a new member ID card.

Use the BCBSTX Mobile App

Get mobile access to your member ID card, our Provider Finder and contact numbers you need by downloading our free BCBSTX App from the Apple App Store   or Google Play  Or download the app by texting BCBSTXAPP to 33633. Messaging data rates may apply.

Originally published August 24, 2017; Revised 2018, 2020

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