Assistance is Available for Members Affected by Natural Disasters

Assistance is Available for Members Affected by Natural Disasters

Recovering from a natural disaster is never easy. We're here to help our members who have been impacted by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you've been affected by a natural disaster, we can help you:

  • Find a doctor of hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card


If you don't have your BCBSTX member ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call the Customer Service number for your plan. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you:
HMO Blue Texas 1-877-299-2377
Employer-based Insurance 1-800-521-2227
Individual and Family Insurance (If you bought your insurance through BCBSTX, and agent or the Health Insurance Marketplace) 1-888-697-0683
Medicare Supplement 1-800-654-9390
Blue Cross Medicare Advantage Individual Customer Service 1-877-774-8592
Blue Corss Medicare Advantage Dual Core (HMO SNP) 1-877-895-6437
STAR Kids 1-877-688-1811 (TTY 7-1-1)
CHIP and STAR 1-888-657-6061 (TTY 7-1-1)
National BlueCard 1-800-810-BLUE (2583)


  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSTX member ID card when you get care.

Originally published August 24, 2017; Revised 2018