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Home » Questions And Answers » Cannot login into my account

Cannot login into my account

KCS

I keep getting the following message: "We did not recognize the user name and/or password that was entered. Please try again or select Forgot User Name or Forgot Password to continue." How do I login if the system will not recognize me?

Parents
  • 0

    I'm having the same problem! I checked my bank and I'm still being charged, so I can confirm I have an account. I tried resetting my password but it said my username was invalid, and when I chose the forgot username option it said my email was invalid. The help page says its no longer available and can only be accessed through the members portal which i obviously can't access. My computer still has the login info saved too :/ I just want to check my coverage. 

Reply
  • 0

    I'm having the same problem! I checked my bank and I'm still being charged, so I can confirm I have an account. I tried resetting my password but it said my username was invalid, and when I chose the forgot username option it said my email was invalid. The help page says its no longer available and can only be accessed through the members portal which i obviously can't access. My computer still has the login info saved too :/ I just want to check my coverage. 

Children

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