How is access to my application/account not authorized?

"Currently, access to this application is not authorized. If you believe that you may have reached this message by mistake, please try again or contact the Internet Help Desk at 1 (888) 706-0583. Thank you"

This is the message I get every time I try to login and get access to my stuff that I already paid for. This is getting ridiculous and I'm noticing that too many people are having these issues with BCBS. What is the malfunction?? I'm not calling anyone again smh.