How do I file a complaint?

I have been on the phone with member services and the pre-authorization department for a total of 12 hours over the past week. There were so many things wrong with the service I recieved I hardly know where to start. I am no longer looking for a solution to my problem, instead I am looking for a person or department that can respond to and act on customer complaints. I do not want to call the Texas Department of insurance just yet, I want to reach somebody inside the company.

Does anybody have a suggestions?

Thanks.

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0 BCBSTX Connect Team over 8 years ago

Good Morning! I can certainly understand your frustration if you are spending 12 hours on the phone trying to get answers. If you could provider your Identification Number and Phone Number, I can have our team reach out to you. We can look into what was taking so long for answers and provide feedback where appropriate. - Renee
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Elric132 over 8 years ago in reply to BCBSTX Connect Team

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0 BCBSTX Connect Team over 8 years ago in reply to Elric132

Thank you, we will be in touch. I have noted your information so we do recommend deleting your post with your ID and phone number to keep your information secure. ~ Kayla
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0 BCBSTX Connect Team over 8 years ago in reply to Elric132

Thank you, we will be in touch. I have noted your information so we do recommend deleting your post with your ID and phone number to keep your information secure. ~ Kayla
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