Frequently Asked Questions

Answers to questions
we get asked the most.


Log in to our community to ask questions, rate articles, comment and more.


Home » Questions And Answers » How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.

How can I speak to someone at BCBSTX? I have made several attempts to speak to someone and keep getting disconnected.

dwhodges6060

I recently called BCBSTX customer service and was on hold for 54 minutes. When I finally got through the call was dropped. I would prefer a live chat with someone to help me, but your website is not very user friendly and I can not seem to find a place for a live chat. Please have someone call me or explain how I can get some help. My mobile number is 832.418.2910

Parents
  • 0
    Good Morning! We are having some long hold times recently and are working to get to them as quickly as possible. At this very moment, we do not have a live chat option. If you do log on to Blue Access for Members at www.bcbstx.com, you can send us a secure message. Otherwise, you can send us a message here on Connect with your plan ID and questions. We will do our best to get you answers. - Renee
Reply
  • 0
    Good Morning! We are having some long hold times recently and are working to get to them as quickly as possible. At this very moment, we do not have a live chat option. If you do log on to Blue Access for Members at www.bcbstx.com, you can send us a secure message. Otherwise, you can send us a message here on Connect with your plan ID and questions. We will do our best to get you answers. - Renee
Children
No Data

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2024 Health Care Service Corporation. All Rights Reserved.

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

leaving site icon File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

leaving site icon You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Telligent