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Home » Questions And Answers » PDP Basic Enrollment

PDP Basic Enrollment

howdymark

I enrolled online Nov 5, and never received any communication other than an enrollment confirmation number.  Called Dec. 5 to inquire.  Customer Service Rep. was unable to do anything with the confirmation info and turned me over to a phone-enrollment guy.  Spent 2 hours re-enrolling over the phone.  Got letter today saying my enrollment was not processed since I was already enrolled.  Spent all afternoon with Customer Service again and was given my Member ID, Group Number, RxBIN and RxPCN and told I could register online.  I tried to do so, but my personal info was not accepted.  So after 37 days, and the expiration of Open Enrollment period, I am told I will receive a letter within 7-10 days with my Id card, etc.  My vocabulary is insufficient to describe my frustration with BCBS at this time!  I will be leaving home, traveling before I can receive the next promised letter, and will not return until February 28.  I was told where I could send payment.  But NOTHING I have been told in the last 37 days has proven to be accurate.  I am concerned that my payment will not be handled correctly if not submitted with the proper invoice. What do I do now?

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  • 0 in reply to BCBSTX Connect Team
    We enrolled in the PDP Basic Part D Plan November 5, but never received any letter, ID card, or other information about our enrollment. Since the open enrollment period was to close December 7, we called Customer Service December 5. The Customer Service Rep was not able to do anything with the “Enrollment Confirmation Numbers” we recorded when we enrolled. No record could be found and we were told to re-enroll. We then spent 2 hours with an Enrollment Specialist on the phone. Once again we were told to expect info in the mail within 7-10 days. That arrived today, explaining that our enrollment would not be processed since we had already enrolled. Once again an entire afternoon was spent on the phone with Customer Service. We got our Member ID numbers, and were encouraged to register online. ID cards were once again promised in 7-10 days.

    After trying to buy the PDP Basic plan for 37 days, waiting another 10 working days would create a further problem. By that time we will be traveling until the end of February. So we tried to register online, unsuccessfully because we were not given our Group Number. Online registration still would not work. We died on hold with the website help option. So we braved the phone menu again, and were advised that online registration would not work until after the effective date of coverage, ie. January 1, 2017. We were given the address to send premium payment. I will do this in spite of the fact that NOTHING I have been told has proven correct yet.

    It is not possible to express our frustration in dealing with Blue Cross Blue Shield of Texas. Many hours of our time and that of numerous Customer Service and Enrollment Reps has been wasted. Our experience exhibits your shameful disregard for common courtesy with customers as well as basic business incompetence.

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