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My policy shows my gender designation incorrectly, how can I fix?

I have Blue Cross Federal TX, and my policy appears to show me as Male, when I am in fact Female. I have documents to show this, including Driver License and Passport, and birth certificate, but so far I can't seem to get any intelligent response from customer service. Can you please advise?

Thank you,

Jenna

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

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