unable to log in to blue access

I am an existing BCBSTX member. I have payed my premium for the first month of 2017 coverage. As of January 1 I am not able to log in to Blue Access. I keep getting a notice when I try to log in that says the portlet is temporarily disabled. Why is this happening? I would like to log in so I can pay my next months premium. I also have not received my new insurance card or information for this year. Please help!

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0 geeforce55 over 6 years ago

I'm having the same problem. Then I tried calling to pay my bill by phone and got hug up on.
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0 rpmccormick over 6 years ago in reply to geeforce55

My too. I am late on my payment, but can't make one. Website always says "This portlet is temporarily disabled." Phone payment system won't accept my VISA and hangs up. Calling customer service is a 40min wait and then I get hung up on. I just want to give you my VISA and pay you money. Why does BxBS make that so hard!?!?!
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0 rpmccormick over 6 years ago in reply to geeforce55

My too. I am late on my payment, but can't make one. Website always says "This portlet is temporarily disabled." Phone payment system won't accept my VISA and hangs up. Calling customer service is a 40min wait and then I get hung up on. I just want to give you my VISA and pay you money. Why does BxBS make that so hard!?!?!
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0 zas107 over 5 years ago in reply to rpmccormick

Their website has been doing this for years. Not sure why a multi-billion dollar company doesn't have better web development.
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0 BCBSTX Connect Team over 6 years ago in reply to rpmccormick

Hello, We do not accept payments via credit card, so if your Visa card is a credit card this is why it isn't being accepted. If you are unable to pay via the phone line you will need to call customer service at the number on your ID card to make your payment and so they can see what's going on with your online account. ~ Kayla
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