Why does BCBS always have horrific website problems?

Everytime I try to log in I get notice that the portlet is "temporarily" disabled. I put temporarily because a multi-billion dollar company shouldn't have this problem ALL of the time. It doesn't matter what computer or internet browser I use to try to log in, same error message. I don't want to waste 40+ minutes of my time to get someone on the phone. Can we please get this fixed already?

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