(TX) BAM failure to accept login

I cannot log into my TX BAM account since last Friday (29th).  I have changed passwords several times (via the "forget password" process) and have called the BCBS Help Desk three times and tried the temporary password change route as well to no avail. 

Two of the Help Desk CSRs have told me "this is a known issue - we're working on it" and the timeframe for resolution was "try again later."  One CSR spent more than 30 minutes helping me troubleshoot the issue with temporary passwords, clearing browser history, etc., all to no avail, only to call his IT dept and be told it was a known issue.  Why wasn't this information available at the first contact level?  Another CSR laughed and told me it was a known issue after I told her I was trying to log into the TX BAM site. 

The (TX) BAM log in screen will give you an error message when you try to log in ("information doesn't match their records" per se).  Changing your password via the "Forget Password" screen will work (presumably), you're password will change, but it will not be accepted when you try to log in.  Same is true if you call the Help Desk and they send you a temporary password (I highly recommend you stay on the line while you try the temp password!).

When will this issue be resolved?

  • I'm sorry to hear this. While we did have some technical problems late last week, these have since been resolved. If you could send us a private message, I can have someone look into this further for you. ~ Heather
  • In reply to BCBSTX Connect Team:

    Last call to Help Desk was less than 2 hours ago today and I was told the issue is a known one. I would hope that someone is looking "into this further" NOW since the Help Desk call today did not resolve the issue and I was told the matter was being escalated, but I will PM.
  • I also am having the error message of "information does not match their records". I am a new member as of 2019 and this is extremely frustrating and not a great start. I also have done troubleshooting with internet support to no avail. and this is affecting everyone within my company.
  • In reply to ashnwitten:

    Hello, We have received your private message and have responded to you there. ~ Kayla
  • In reply to BCBSTX Connect Team:

    It is functioning for me now. Started Jan 3rd. Slow... but working; probably a lot of "first of the year" transactions.
    Thanks Connect Team.