For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
Having same exact problem. No solution. Work for a healthcare system/hospital. Husband's log in works fine. Please help!
I've had a "ticket that it is working on" since December. All I've been told is it is looking into it. Absolutely horrible that a simple issue like this takes so long.
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