For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
I've had a "ticket that it is working on" since December. All I've been told is it is looking into it. Absolutely horrible that a simple issue like this takes so long.
Hello, If you'd like to send us a private message we can take a look at what's going on with your account. ~ Kayla
Having same exact problem. No solution. Work for a healthcare system/hospital. Husband's log in works fine. Please help!
Same thing....nothing at all has been resolved
No one has gotten back to be on this. I still cannot access my account.
Nope. No one has called me back and every time I call, they say they're working on it. SO frustrating. Have you?
Have you had this issue resolved
I'm sorry you've had so much trouble getting this resolved. If you could send us a private message I can have someone look into this for you. ~ Heather
Both my husband and I have been having this issue with both of our accounts. And both of us have called BCBS, gotten it fixed, and it STILL doesn't work. I have cancer and am raising two children with autism, so I really need to be able to check our claims on a constant basis. The website has worked fine for years, and all of a sudden, it's horrible. Come ON BlueCross. This is ridiculous!!
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