For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
Hello, I'm sorry you've had trouble with this. This has been an ongoing issue with several members. If you could send us a private message I can have someone look into this for you. ~ Heather
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2020 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com.