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For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
Hello, I'm sorry you've had trouble with this. This has been an ongoing issue with several members. If you could send us a private message I can have someone look into this for you. ~ Heather
No one has gotten back to be on this. I still cannot access my account.