When I call the member services # listed on the back of my card who does it sends me to the provider line

I have been trying for weeks to speak to someone. I never get the member service line I get sent to the provider line.

Also I have requested a password reset several times I get an message that my one tie passcode has been sent but I never receive it.

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0 BCBSTX Connect Team over 3 years ago

Hi Janis, If you'd like to send us a private message we can help you with these two issues. ~ Kayla
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0 BCBSTX Connect Team over 3 years ago

Hi Janis, If you'd like to send us a private message we can help you with these two issues. ~ Kayla
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0 BCBSTX Connect Team over 3 years ago in reply to janis65

You can click the link to Private Message Us on the right-hand side of the page or under the Ask BCBSTX section at the bottom of the page. ~ Kayla
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0 janis65 over 3 years ago in reply to BCBSTX Connect Team

I would love that, where do I send the private message?
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