I have been trying to get a live rep to answer benefit questions not on the automated system or availity and it just keeps tell me it's not a option. HELP!

Why can providers not get a live rep after we receive benefit detail information. Not all the information I need it available on Availity or through the automated system, sometimes the information doesn't even match!

Help!

0 BCBSTX Connect Team over 2 years ago

Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe^® Reader^® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.